Browse our knowledge base to learn answers to frequently asked questions.
It's been X amount of time, and my tracking number hasn't updated, where is my order?
The customer is responsible for any customs and import taxes that may apply. JYORK The Label is not responsible for delays due to customs.
*Shipment estimates for pre-order items are approximate and subject to change at any time.
Is shipping free?
At this time, we only offer free shipping and returns for domestic orders.
What is your return/exchange policy?
Items are only eligible for exchange or store credit, no refunds
Items must be unworn and intact with all original packaging
Returns must be received within 14 days of receipt date
Clearance items, or items bought during promotions or flash sales are FINAL SALE
Custom items, specified in description, are FINAL SALE
*At this time, return shipping labels are only available for US customers.